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Return Policy

We hope you love what you ordered, but if not, you can return most of our merchandise. We gladly accept returns of most new, unused items in their original condition, including all tags and other item packaging.

How to Return Merchandise

Our merchandise can be returned or exchanged in our store within 30 days in its original condition, including all tags and other item packaging, for a full refund. If you purchased items online at theflowershoppeinc.com you may also return them to us by shipment by following the instructions on the back of your invoice, and below.

If you receive an incorrect item, or damaged or defective merchandise, please contact theflowershoppeinc.com Customer Support immediately by calling 1-920-846-8411, or theflowershoppeinc@hotmail.com.

Returns In Store: You may choose to return or exchange your merchandise at The Flower Shoppe. Please have original receipt displaying prices available to receive a full credit to the original form of payment. If you used a credit card to make your purchase, please have that available for the store associate to credit your account. For returns without a receipt we will issue a store credit in the form of a gift card for the current selling price.

By Shipment: If you would like to make a return by mail, you must pack the merchandise in its original, unused condition, including tags and packaging, along with a copy of receipt. You may chose a carrier of your choice where you will be responsible for paying all shipping related costs. Sorry, but The Flower Shoppe does not offer exchanges by mail.